Refund policy

We want you to be completely satisfied with your purchase. If you're not, our returns and refunds policy is designed to be straightforward and transparent.

1. Return Window

You have 30 calendar days from the date of delivery to submit a return request. After this period, we will unfortunately be unable to accept the return.

2. Eligibility Conditions

To be eligible for a return, the item must be unused, in its original condition, returned in its original packaging, and complete with all accessories, manuals and included components. We reserve the right to refuse any return that does not meet these conditions.

3. Return Process

Before sending anything back, please contact our customer support team to receive return instructions. Once your request has been approved, you may ship the product to the following address:

Return address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. We strongly recommend using a tracked shipping service, as we cannot be held responsible for parcels lost in transit.

4. Defective Items or Incorrect Orders

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery, attaching photos of the product and its packaging. In such cases, return shipping will be covered by us, and a replacement or full refund will be offered.

5. Refund Timeframe

Once the returned item has been received and inspected, your refund will be processed within 14 calendar days and issued via the same payment method used at checkout. You will receive a confirmation email once your refund has been processed.

6. Non-Refundable Items

Certain items may not be eligible for a refund, including personalised products, items marked as final sale, and products returned incomplete or damaged.

7. Contact

For any questions regarding a return or refund, please contact our customer support team:

Email: support@wyldcam.com
Phone: +447882755457

We are committed to responding as promptly as possible.