Shipping policy

At Wyldcam, we do everything we can to deliver your order quickly and safely. This policy outlines our processing times, delivery estimates and shipping conditions.

1. Delivery Zone

We currently ship to the United Kingdom. For any enquiries about international delivery, please contact us before placing your order.

2. Order Processing Time

All orders are carefully prepared before dispatch.

Processing time: 1 to 2 business days. This includes verifying your order, packaging the product, a quality control check, and handover to the courier.

Orders placed on weekends or bank holidays will be processed on the next working day.

3. Delivery Timeframes

Once your parcel has been dispatched, it is handled by our courier partners.

Transit time: 8 to 12 business days. Timeframes may vary depending on your location within the UK, peak periods (sales, holidays, promotions), and any customs or border checks.

4. Estimated Total Delivery Time

Estimated total: 8 to 12 business days (processing + transit).

We do our utmost to get your order to you as quickly as possible.

5. Shipping Costs

Shipping costs are displayed at checkout. Depending on current promotions, free delivery may be available.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.

Tracking typically becomes active within 24 to 48 hours.

7. Damaged or Lost Parcels

We take great care in packaging every order. However, if your parcel arrives damaged, please take photos of both the parcel and the product, then contact us within 48 hours of delivery.

Following review, we will arrange either a replacement or a full refund.

If a parcel is declared lost by the courier, Wyldcam will take full responsibility for resolving the issue.

8. Incorrect Address

Customers are responsible for ensuring their delivery address is correct at checkout. If an incorrect address prevents delivery, re-delivery charges may apply, and no refund can be issued if the parcel is lost due to an address error.

9. Exceptional Delays

While rare, delays may occasionally occur due to adverse weather conditions, peak logistics periods, or customs procedures. In such cases, our team remains available to support you until your order is successfully delivered.

10. Contact

For any questions regarding your delivery, please get in touch with our customer support team:

Email: support@wyldcam.com
Phone: +447882755457

We aim to respond within 24 hours.