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Everything you need, from choosing your camera to setting it up and getting the best photos. Can't find your answer? Email contact@wyldcam.com or contact us: a real person replies within 24 hours.
Which camera should I choose?
It depends on where the camera goes and how you want to see your photos:
Still not sure? Use our comparison page or email contact@wyldcam.com and tell us where you want to use it.
What's the difference between WiFi and 4G?
A WiFi camera creates its own small WiFi network. Your phone connects to it directly when you are close by, so you can browse and download photos on the spot. It does not connect to your home broadband, so it can't send you photos or alerts when you are away.
A 4G camera works like a mobile phone: it uses a SIM card and sends photos to the free app wherever there is mobile signal, so you see them at home, at work or on holiday.
Do I need a subscription?
Can I use it in my garden?
Yes. Every WyldCam camera works in a garden. For foxes, hedgehogs, badgers and birds, a camera aimed 2 to 5 m from where animals pass gives the sharpest photos. A WiFi camera lets you check photos on your phone from the garden without taking the card out.
What's in the box?
Your camera, a mounting strap and a user manual, with the accessories listed for your model. The full list for each camera is in the "What's in the box" tab on its product page.
Not included: AA batteries and the microSD card. Free microSD cards come with our 2 and 3 camera bundles, and you can add one in the cart.
How do I set up my camera for the first time?
Tip: do a 10-minute test in your garden before you take it to the woods.
What do OFF, TEST/SETUP and ON mean?
How do I set the date and time?
On models with a screen, set them in the menu in TEST/SETUP mode. On app models, the app sets them (check the time zone in the camera settings, then save). On the Full HD Trail Camera (no screen), create a text file named time.txt in the root of the microSD card containing the date and time in this format: 2026-10-16 12:00:00, then put the card back in the camera and switch it on.
Where and how high should I mount it?
Is it hard to set up?
No. Fit batteries and a card, set the date, switch to ON and strap it up: most customers are done in 10 minutes. App models need a few more minutes to pair with your phone. If you get stuck at any step, email contact@wyldcam.com with your camera model and we'll walk you through it.
Which app does my camera use, and where do I find it?
All our apps are free on the App Store (iPhone) and Google Play (Android). Search for the name below, or scan the QR code where shown.
Step-by-step set-up for each camera is just below.
How do I set up the Full HD Trail Camera?
How do I set up the Full HD Trail Camera with Screen?
How do I set up the 4K WiFi Trail Camera?
Range: about 30 m in woodland or indoors, up to 100 m in open ground; Bluetooth about 5 to 8 m.
How do I set up the 4K WiFi Trail Camera Plus?
To save battery, the camera's WiFi turns off on its own after 1 to 3 minutes if no phone connects.
How do I set up the 4K Pro, Night Pro or Dual Lens?
How do I set up the 4G Trail Camera?
Before removing a camera from your account in the app, download the photos you want to keep.
How do I set up the 4G Pro Trail Camera?
Status light: green flashing means a firmware update is running (don't switch off), blue means the batteries are low. The menu offers a 4-digit password and GPS location.
How do I set up the 4G Essential Trail Camera?
Signal icon: green means the camera has signal; white means no connection (check the SIM is fitted and active). Cloud icon: green means connected to the app. If the app shows Chinese, set your phone's language to English.
How do I set up the Solar-Powered 4G Trail Camera?
Signal light: red weak, blue medium, green strong. Photos are saved on the microSD card (up to 128GB); cloud storage is optional and can be bought in the app.
How do I set up the 4G AI Trail Camera?
Signal light: green excellent, yellow good, red poor. A slow red blink means no SIM card is detected.
How do I set up the 4G Security Camera?
The 12V DC input takes a mains adapter or an optional solar panel.
Is a SIM card included?
Yes, every WyldCam 4G camera comes ready to use: a SIM card in the box, or a built-in eSIM on the 4G Trail Camera. No WiFi is needed.
How many photos are included, and what happens after?
4G AI and 4G Security Camera: 100 photos a month are included free. If you need more, optional plans are available in the app from under £5 a month. Your photos are always saved on the microSD card as well.
Other 4G models: email us at contact@wyldcam.com and we'll tell you the allowance for your camera and how to add more if you need it.
Which network does it use?
The 4G AI's free SIM works on the main UK networks. For the best results, check that your own phone gets 4G signal at the spot where you will place the camera. The antenna must be screwed on firmly.
Why am I not receiving photos on my phone?
Still nothing? Email us your camera model and a screenshot of the app, and we'll sort it out with you.
Do I need to pay for cloud storage?
No. Every photo and video is saved on your microSD card for free. Some apps offer optional paid cloud storage; you never need it to use the camera.
Can I watch live?
Live view on demand is available on the 4G AI, the Solar-Powered 4G and the 4G Security Camera. The 4G Essential lets you ask for a photo or video on demand from the app. The 4K WiFi Trail Camera Plus offers live view on your phone when you are within WiFi range.
How far does the WiFi reach?
About 30 m through woodland or indoors, and up to 100 m in open ground with nothing in the way. Bluetooth, used on some models for the first connection, reaches about 5 to 8 m.
Can it connect to my home WiFi?
No. Our WiFi trail cameras create their own WiFi network and talk to your phone directly; they don't join your home router or broadband. That's why they don't send alerts when you are away from the camera. For photos sent anywhere, choose a 4G camera.
My phone won't connect. What should I do?
Still stuck? Email us and we'll send you a step-by-step video for your model.
Why do the batteries run down quickly on my WiFi camera?
The WiFi and the screen use a lot of power. Leaving the camera in TEST mode, or with WiFi switched on, can drain the batteries within hours. Once you have finished, switch it to ON: the WiFi and screen switch off and the batteries last for months. Use good-quality 1.5V alkaline or lithium AA batteries.
Which batteries should I use?
How long do the batteries last?
Up to 6, 12, 15 or 18 months on standby, depending on the model (see the specifications). Real-world life is shorter when the camera is triggered often, records long videos, works a lot at night (infrared), sends photos over 4G or stays in the cold. A busy spot with videos can need new batteries after a few weeks; a quiet spot with photos only lasts much longer.
Can I use a solar panel or mains power?
Yes. Most models have an external power input: 5V (Full HD), 6V (Full HD with Screen, 4K WiFi, 4K WiFi Plus) or 12V (4K Pro, Night Pro, Dual Lens, 4G Essential, 4G, 4G Pro, 4G AI, 4G Security). Check the voltage before you buy a panel or adapter. The Solar-Powered 4G has its own built-in panel.
Which microSD card do I need?
A good-quality Class 10 card or faster (U3 for 4K video), up to your camera's maximum: 32GB for the Full HD and Full HD with Screen, 128GB for the 4G AI, Solar-Powered 4G and 4G Security, 256GB for the others. Always format the card in the camera before first use. A card that is too large or formatted elsewhere is the most common reason a camera shows "card error".
How do I view my photos?
Will the night vision scare animals away?
No-glow cameras use 940 nm infrared, which is virtually invisible to most animals, so wildlife behaves as normal. The Full HD Trail Camera with Screen and the 4G Security Camera use low-glow 850 nm infrared, which shows a faint red glow when it fires but lights the scene a little more brightly.
Why are night photos black and white?
All trail cameras use infrared at night, which gives black-and-white images without a visible flash. This is normal. The 4G AI can turn night photos into colour with its AI colour night vision.
Why do I get empty photos?
Usually moving grass, branches or sunlight trigger the sensor. Clear the vegetation in front of the camera, avoid facing the sun, lower the sensitivity a level, and on the 4G AI and 4G Security use the detection zones. Fast animals may also have passed before the photo was taken: aim the camera along a path rather than across it.
Why are night photos blurry or white?
Something too close to the lens (a branch or grass within 1 m) reflects the infrared and washes out the image. Clear the area in front, keep the subject 2 to 5 m away and wipe the lens. Animals moving fast at night can look blurred: use video mode for the best result.
How far can the camera see?
Motion detection reaches up to 15 to 30 m and night vision up to 15 to 40 m, depending on the model. Each product page lists the exact figures. For the sharpest results, aim at a spot 2 to 5 m away.
Does it record sound?
Yes, on models whose specifications say "with sound". Audio can be turned off in the menu or the app.
Can it stay out in the rain?
Yes. Every camera is weatherproof (IP56 to IP67, depending on the model) and rated to work down to −20 °C. Close the case and clips fully, keep the rubber seals clean and avoid pointing the lens straight up at the sky.
Can I lock the camera to a tree?
Yes, with our Anti-Theft Metal Security Case, a lockable steel box that keeps the lens, sensors and controls fully usable. It fits the Full HD Trail Camera with Screen and the 4G Essential Trail Camera only. You'll find it in our accessories.
My camera won't switch on
The screen shows "card error" or "no card"
Switch off, take the card out and put it back firmly. Check it isn't larger than your camera's maximum. Then format it in the camera menu (this erases the card). If it still fails, try another card.
The screen stays black in ON mode
That's normal: in ON mode the screen turns off to save batteries while the camera watches. Switch to TEST/SETUP to use the screen.
How do I update the firmware?
The 4G AI, 4G Security and 4G Essential update from the app or menu ("Check Update") over the air. Don't switch off during an update. For other models, if an update is ever needed, we'll send you simple instructions.
Who can help me if I'm stuck?
Email contact@wyldcam.com with your order number, your camera model and, if you can, a photo or short video of the problem. Support 7 days a week: a real person replies by email within 24 hours, often much sooner.
How long does delivery take?
Free UK delivery on every order. Dispatched within 1–2 days and delivered in 5–7 business days, with a tracking link by email.
My parcel hasn't arrived. What should I do?
Check the tracking link in your shipping email first. If the parcel hasn't moved for several days, or it shows as delivered but you can't find it, email contact@wyldcam.com with your order number and we'll chase it with the carrier for you.
Can I return my camera?
30-day money-back guarantee. Not happy, or a problem with your camera? Email us at contact@wyldcam.com within 30 days of delivery and we'll guide you through the return. Faulty cameras are replaced or refunded.
My camera is faulty. What happens?
Email us at contact@wyldcam.com with your order number and a short description, photo or video of the problem. We'll check the settings with you first, as many issues are solved in minutes. Faulty cameras are replaced or refunded.
What does the warranty cover?
Every camera comes with a 3-year warranty, backed by our UK support team, 7 days a week. If anything goes wrong, just get in touch. We'll take care of everything and sort a replacement or full refund within 7 days. No forms, no hassle: reply to your order confirmation email or write to contact@wyldcam.com with your order number.
How can I pay?
By card, Shop Pay, Google Pay or Klarna at checkout.
Can I change or cancel my order?
Email us as soon as possible at contact@wyldcam.com. If your order hasn't shipped yet, we'll do our best to change or cancel it.
Not sure which one?
Photos, night range, battery and running costs for the whole range on one page.
